SUPPORT

TECHNICAL INQUIRIES

For technical support please submit the contact form with any issues you are experiencing or questions you have.
The customer support team are here to help when you are having issues with the content not functioning correctly. Please contact them at 1-866-481-6551 and have the following information in hand: Type of device, title being accessed, error you are experiencing.
Our site's content is designed to be compatible with the leading personal devices. You can access the latest music and audiobooks, or the newest titles in our library on Android and iOS devices, as well as laptops, eReaders, and PCs.
The eBook library requires Adobe Digital Editions to be installed on your device in order for the books to display properly. Download the latest version of the software here.
In order to fix issues resolving accessibility to our content, we recommend you speak to a member of our customer service team at 1-866-481-6551. So that we can assist your inquiry effectively, it would help if we know the name of the title, device being used, and the operating system installed.
To access our content you can use any of the latest versions of Safari, Google Chrome, Firefox, Opera, Internet Explorer 8 or greater when used on the following operating systems, Windows Phone, Window, Mac OS, iOS, Android, or Linux.
Our site is designed to work on all popular devices, including Android, Apple and desktop/laptop devices. This includes smartphones, eReaders and tablets. Everything is designed to be mobile friendly so you'll never have to worry if you're constantly on the go.

BILLING AND MEMBERSHIP

Once you have cancelled your subscription you will receive a confirmation email to the email address we have on record. If you do not receive this email, please contact us at 1-866-481-6551 to prevent further charges being applied to your account.
You can speak to a member of staff by calling toll-free 1-866-481-6551 or emailing support@viewifi.com.
If your subscription has been cancelled, a confirmation email will be sent acknowledging this. You will retain access until the subscription period expires. Should you receive a bill on your account after this, please contact our customer service team who will look into this for you.
You will retain access to your account throughout the remainder of the subscription term for which you have paid and you will not be billed any further. Your membership can be cancelled at any time.
In situations where customers experience technical problems, fraudulent activity on their account, or accidental billing, you can speak to a member of staff about a refund. If the site did not meet your expectations, you may be eligible for a refund. Please see our Terms of Service or contact a member of our team, toll free, on1-866-481-6551 to discuss the circumstances that relate to receiving a refund.

We aim to process refunds in 24 hours and send email confirmation to the address we have on record. Please allow up to 7 business days for the credit/refund to appear on your bank statement.
You'll get access to the newest titles on our site every 24 hours.
If you have more than one device that's absolutely fine. Multiple devices can connect to the same account.